Warranty on Vandetta rods

[Shake n' Bake]

Hi guys. My cousin bought a Vendetta rod from BPS about a month ago. He used it twice and the tip top guide broke off. He threw out his receipt. Has anyone dealt with Abu customer service? I'm thinking he's going to have to fix it himself but thought I'd see if you guys had any experience/advice. Thanks.

[egolfer]

Originally Posted by Shake n' Bake

Hi guys. My cousin bought a Vandetta rod from BPS about a month ago. He used it twice and the tip top guide broke off. He threw out his receipt. Has anyone dealt with Abu customer service? I'm thinking he's going to have to fix it himself but thought I'd see if you guys had any experience/advice. Thanks.

I purchased 2 of these rods. I was told they have a life-time warranty. Maybe contact the shop where it was purchased or call Abu directly. These have not even been on the market for a year, so they should be very willing to help. Good luck, let us know how it goes.

[BigBassin144]

Originally Posted by Vendetta's Product Description on Tackle Warehouse

All rods backed by a two (2) year Factory Warranty.

Have him contact Abu. BPS probably won't do anything, but he could try to see if they'll replace it. If he used a credit card, they can look up the purchase, or possibly even on his rewards card. If they won't replace it, like I said, contact Abu Garcia. With a two year warranty, they should replace it if it wasn't your buddy's fault.

BB

[Shake n' Bake]

Thanks guys I let him know.

[MallenManson]

Some places do require a receipt, as well as the warranty only applying to the original purchaser.
Found that out on a McDermott pool cue, the hard way.