BPS Customer Service

Bipolarattorney · 05-06-09, 03:27 PM

I just received a $40 gift card in the mail from BPS to cover my costs of having to ship a broken rod back to Shimano (because BPS does not participate in Shimano's over-the-counter exchange program). I didn't really even have to argue for it, I told them what happened and a customer service rep called me and offered to send the gift card to cover my costs.
Nice to see some companies are still willing to stand behind the products they sell and ensure their customers are satisfied.

P.S. Shimano is sending me a hat (valued at ~$20) for not disclosing the limited participation in the over-the-counter exchange program in relation to their limited lifetime warranty.

P.P.S. Now just waiting to see if Shimano sends me new rod!

BassinID · 05-06-09, 03:29 PM

Thats great, bet you will spend thousands more there in your lifetime because of a good experience. BPS is a good company.

bamabassman · 05-06-09, 06:22 PM

great to hear man. hope ya get it all pal. b p s is a fantastic home for the monkey ain't he? lol.

MallenManson · 05-06-09, 06:36 PM

BPS>>>>>>>>Valhalla

Bipolarattorney · 05-07-09, 10:16 AM

Quote:

Originally Posted by bamabassman

great to hear man. hope ya get it all pal. b p s is a fantastic home for the monkey ain't he? lol.

Pretty sure my monkey has a time share at BPS.

Bipolarattorney · 05-11-09, 02:54 PM

Quote:

Originally Posted by Bipolarattorney

P.P.S. Now just waiting to see if Shimano sends me new rod!

Wife tells me hat and new rod showed up from Shimano today!

bamabassman · 05-11-09, 10:39 PM

great! how's she feel?

05-06-09, 03:27 PM	#1
Bipolarattorney BassFishin.Com Member Join Date: May 2009 Location: Westchester, IL Posts: 7	BPS Customer Service I just received a $40 gift card in the mail from BPS to cover my costs of having to ship a broken rod back to Shimano (because BPS does not participate in Shimano's over-the-counter exchange program). I didn't really even have to argue for it, I told them what happened and a customer service rep called me and offered to send the gift card to cover my costs. Nice to see some companies are still willing to stand behind the products they sell and ensure their customers are satisfied. P.S. Shimano is sending me a hat (valued at ~$20) for not disclosing the limited participation in the over-the-counter exchange program in relation to their limited lifetime warranty. P.P.S. Now just waiting to see if Shimano sends me new rod!

05-06-09, 06:22 PM	#3
bamabassman BassFishin.Com Premier Elite Join Date: Jan 2008 Location: cedar bluff, alabama Posts: 15,292	great to hear man. hope ya get it all pal. b p s is a fantastic home for the monkey ain't he? lol. __________________ so many lures, so little time.

05-06-09, 06:36 PM	#4
MallenManson BassFishin.Com Premier Elite Join Date: Mar 2009 Location: Beulah, Michigan Posts: 6,431	BPS>>>>>>>>Valhalla __________________ Bass fear me. Women pepperspray me.....

05-11-09, 10:39 PM	#7
bamabassman BassFishin.Com Premier Elite Join Date: Jan 2008 Location: cedar bluff, alabama Posts: 15,292	great! how's she feel? __________________ so many lures, so little time.

05-06-09, 03:29 PM	#2
BassinID BassFishin.Com Veteran Member Join Date: Apr 2009 Location: Too far from largemouth, Idaho Posts: 672	Thats great, bet you will spend thousands more there in your lifetime because of a good experience. BPS is a good company.

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