Shipping charges RANT

cassidyta · 12-24-08, 03:36 PM

I thought you all might get a chuckle out of this.

On 5 November, I sent a package from San Diego to Yuma Arizona via DHL for work Two weeks later, the person in Yuma let me know that they had not received it yet. I looked up the tracking number and could see that this 4lbs package had bounced back and forth between San Diego and Phoenix twice. I called them and confirmed the address once more. (It was correct BTW). A week later they call me to let me know that since they are going out of business i the US, they no longer deliver to Yuma. They have turned the package over to the US postal service for delivery. Not a big deal, but it has still taken 3 weeks to deliver at that point. I had a USPS tracking number, and once again could watch my package make the trip from Phenix back to San Diego and then back to Phoenix once more.
This morning, I received a call from the post office that there was a package there for me. I went down, and sure enough it was my west coast traveling package. I shook my head and reached for it. That is when the lady at the counter let me know that DHL had not paid them enough postage and I had to pay them the $6.00 fee (I call it a ransom) to get my package back!
I called DHL, and they are stating that their system shows the package delivered and feel that they have done their job. I of course have filed a dispute.

BigBassin144 · 12-24-08, 03:39 PM

That's dumb, if you've already paid them, and they're not gonna deliver it, they should pay for it to be delivered USPS...

BB

3dkicker · 12-25-08, 11:33 AM

Don't talk to the supervisor!!! Call a V.P. or go to the top and get the matter taken care of.

Bo Dale James Jr. · 12-25-08, 12:27 PM

Which is another reason DHL sucks and I am glad they are stopping their rotten service in the U.S. I have always despised DHL

Jim80 · 12-25-08, 12:28 PM

wow that is the silliest thing I have heard in a while .

Jim

Joel · 12-26-08, 10:09 AM

Just too many delivery companies trying to compete, and cutting prices to get your business. The end result is usually like what you experienced. Come to think of it, almost any industry or service you deal with has too many companies competing for your business. All claim great customer service, few can deliver on that promise.

3dkicker · 12-26-08, 06:15 PM

I had a UPS package bounce around NJ and NY for a week not long ago. I contacted the company and got the tracking number. I finally called (See Above) to find out why it was going all around NY and not heading south. Seems they couldn't find VA on the map or something but I did get it by the next day and it was hand delivered by a special courier. Talk to the right person and things get worked out...

1/4 stick · 12-26-08, 07:16 PM

Quote:

Originally Posted by 3dkicker

I had a UPS package bounce around NJ and NY for a week not long ago. I contacted the company and got the tracking number. I finally called (See Above) to find out why it was going all around NY and not heading south. Seems they couldn't find VA on the map or something but I did get it by the next day and it was hand delivered by a special courier. Talk to the right person and things get worked out...

Couldn't find VA on the map? Boy oh boy.

12-24-08, 03:36 PM	#1
cassidyta BassFishin.Com Super Veteran Join Date: Jul 2008 Location: San Diego, CA Posts: 2,928	Shipping charges RANT I thought you all might get a chuckle out of this. On 5 November, I sent a package from San Diego to Yuma Arizona via DHL for work Two weeks later, the person in Yuma let me know that they had not received it yet. I looked up the tracking number and could see that this 4lbs package had bounced back and forth between San Diego and Phoenix twice. I called them and confirmed the address once more. (It was correct BTW). A week later they call me to let me know that since they are going out of business i the US, they no longer deliver to Yuma. They have turned the package over to the US postal service for delivery. Not a big deal, but it has still taken 3 weeks to deliver at that point. I had a USPS tracking number, and once again could watch my package make the trip from Phenix back to San Diego and then back to Phoenix once more. This morning, I received a call from the post office that there was a package there for me. I went down, and sure enough it was my west coast traveling package. I shook my head and reached for it. That is when the lady at the counter let me know that DHL had not paid them enough postage and I had to pay them the $6.00 fee (I call it a ransom) to get my package back! I called DHL, and they are stating that their system shows the package delivered and feel that they have done their job. I of course have filed a dispute. __________________ If you have ever wondered if you should retie, the answer is yes.

12-24-08, 03:39 PM	#2
BigBassin144 BassFishin.Com Premier Elite Join Date: Jul 2007 Location: Toledo, Ohio Posts: 9,463	That's dumb, if you've already paid them, and they're not gonna deliver it, they should pay for it to be delivered USPS... BB __________________ As of June 14, 2014 the members of the BF.com forum have moved to basschat.yuku.com!

12-25-08, 11:33 AM	#3
3dkicker BassFishin.Com Super Veteran Join Date: Jun 2006 Location: Spotsylvania, VA Posts: 4,483	Don't talk to the supervisor!!! Call a V.P. or go to the top and get the matter taken care of. __________________ Smitty www.smittystubes.com

12-25-08, 12:27 PM	#4
Bo Dale James Jr. BassFishin.Com Veteran Member Join Date: May 2006 Location: Jerseyville,IL Posts: 596	Which is another reason DHL sucks and I am glad they are stopping their rotten service in the U.S. I have always despised DHL __________________ *Got time to breathe, got time to fish!*

12-25-08, 12:28 PM	#5
Jim80 BassFishin.Com Super Veteran Join Date: Apr 2008 Location: Thomaston CT Posts: 3,862	wow that is the silliest thing I have heard in a while . Jim __________________ In memory of Zooker 1/11/73-7/2/2010. You will be sorely missed and never forgotten.

12-26-08, 10:09 AM	#6
Joel BassFishin.Com Veteran Member Join Date: Nov 2008 Location: Suffolk County, NY Posts: 542	Just too many delivery companies trying to compete, and cutting prices to get your business. The end result is usually like what you experienced. Come to think of it, almost any industry or service you deal with has too many companies competing for your business. All claim great customer service, few can deliver on that promise. __________________ Joel 1st you have to find 'em

12-26-08, 06:15 PM	#7
3dkicker BassFishin.Com Super Veteran Join Date: Jun 2006 Location: Spotsylvania, VA Posts: 4,483	I had a UPS package bounce around NJ and NY for a week not long ago. I contacted the company and got the tracking number. I finally called (See Above) to find out why it was going all around NY and not heading south. Seems they couldn't find VA on the map or something but I did get it by the next day and it was hand delivered by a special courier. Talk to the right person and things get worked out... __________________ Smitty www.smittystubes.com

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