I feel the need to complain about Falcon

jooleyen · 03-30-10, 05:37 PM

Just beware that they will charge you for shipping on the way back if they're going to replace a faulty rod. I sent out a rod to both Quantum and Falcon at the same time and got the Quantum back the same week. It took two weeks for Falcon to finally tell me that I needed to pay for shipping.

I asked them in the email if they could replace it for free and ship it to me and they answered in a way that sounded like I didn't have to pay. They basically beat around the bush.

Anyways, they have good stuff, but I don't like this situation.

Not that big of a deal.

Cavs1123 · 03-30-10, 06:40 PM

That sucks dude.

CamG · 03-30-10, 06:46 PM

Most all places are like this. I just had to pay return shipping on a Curado to be fixed under warranty - almost expect it.

Falcon is top notch and their customer service is and has always been great.

jooleyen · 03-30-10, 10:15 PM

That's strange. Reels cost less to ship than rods. I've had two rods replaced by Shimano and they sent them back with free shipping.

Bender · 03-30-10, 11:49 PM

Hmmm, I would think that if the rod failed under warranty then the failure was their fault of the manufacturer and they should cover the costs. I broke a Fenwick last year and they paid shipping of the new rod to me. I can't remember if I had to pay to ship them back the pieces but it didn't cost much since I was told to cut it down into small pieces to save on shipping.

Justin2729 · 03-31-10, 12:01 AM

Shimano hasn't ever made me pay one cent for shipping or any cost. Like bender said its there fault they should pay for everything you did in fact pay for the rod.

CamG · 03-31-10, 09:03 AM

Quote:

Originally Posted by jooleyen

That's strange. Reels cost less to ship than rods. I've had two rods replaced by Shimano and they sent them back with free shipping.

Quote:

Originally Posted by Justin2729

Shimano hasn't ever made me pay one cent for shipping or any cost. Like bender said its there fault they should pay for everything you did in fact pay for the rod.

Well you guys have are lucky. They charged me 11.95 return shipping two weeks ago.

TN_Bassin · 03-31-10, 12:41 PM

Quote:

Originally Posted by CamG

Well you guys have are lucky. They charged me 11.95 return shipping two weeks ago.

That's not too bad considering St Croix and Loomis have a replacement fee to go along with the shipping costs. I dont even want to go into what I would have had to have done through E-21 to get my Carrot Stix replaced (luckily I know a guy who knows a guy at Bass Pro).

CamG · 03-31-10, 01:13 PM

Quote:

Originally Posted by TN_Bassin

That's not too bad considering St Croix and Loomis have a replacement fee to go along with the shipping costs. I dont even want to go into what I would have had to have done through E-21 to get my Carrot Stix replaced (luckily I know a guy who knows a guy at Bass Pro).

Absolutely, I agree. I expect to pay return shipping. Didn't think it was too bad.

BigBassin144 · 03-31-10, 03:18 PM

Almost all companies charge you for return shipping. However, if they charged you to ship the new rod to you (which is what it sounds like happened), then I think that's a bit out of the ordinary.

Quote:

Originally Posted by TN_Bassin

That's not too bad considering St Croix and Loomis have a replacement fee to go along with the shipping costs. I dont even want to go into what I would have had to have done through E-21 to get my Carrot Stix replaced (luckily I know a guy who knows a guy at Bass Pro).

Yes, but the replacement fee from Loomis is instead of a warranty. So you may ship a rod back to a place with a warranty, only to have them tell you they aren't going to give you a new rod. You break a Loomis over you knee, pay 50 bucks, and get a new.

As for e21, I think they're a joke. A friend of mine returned his broken one to the shop he bought it at. Two months later, he called them up to what was going on. e21 wouldn't take any of their returns back. He did eventually get a new one. which he promptly sold. But enough about e21's poor customer service.

BB

nofearengineer · 03-31-10, 03:27 PM

St. Croix's lower level warranty is not spectacular.

But like G Loomis, their high end stuff is no questions asked, "gimme 50 bucks, I give you a new rod." That includes shipping too.

TN_Bassin · 03-31-10, 10:32 PM

i think loomis offers the no questions asked policy because they understand just how a rod can be broken.

Bubba_Bruiser · 04-01-10, 03:26 AM

Sounds like, we won't ask questions to hear your lies.

03-30-10, 05:37 PM	#1
jooleyen BassFishin.Com Super Veteran Join Date: Sep 2006 Location: Wisconsin Posts: 1,509	I feel the need to complain about Falcon Just beware that they will charge you for shipping on the way back if they're going to replace a faulty rod. I sent out a rod to both Quantum and Falcon at the same time and got the Quantum back the same week. It took two weeks for Falcon to finally tell me that I needed to pay for shipping. I asked them in the email if they could replace it for free and ship it to me and they answered in a way that sounded like I didn't have to pay. They basically beat around the bush. Anyways, they have good stuff, but I don't like this situation. Not that big of a deal.

03-30-10, 06:40 PM	#2
Cavs1123 BassFishin.Com Super Veteran Join Date: Jun 2009 Location: Bellevue, Ohio Posts: 1,398	That sucks dude. __________________ Tom

03-31-10, 03:27 PM	#11
nofearengineer BassFishin.Com Premier Elite Join Date: Mar 2009 Location: Southwest IN Posts: 5,630	St. Croix's lower level warranty is not spectacular. But like G Loomis, their high end stuff is no questions asked, "gimme 50 bucks, I give you a new rod." That includes shipping too. __________________ Many men go fishing all of their lives without knowing it is not fish they are after.

03-31-10, 10:32 PM	#12
TN_Bassin BassFishin.Com Super Veteran Join Date: Nov 2009 Location: Bon Aqua,TN Posts: 1,013	i think loomis offers the no questions asked policy because they understand just how a rod can be broken. __________________ Other anglers are tough, but the fish are the real competition.

04-01-10, 03:26 AM	#13
Bubba_Bruiser BassFishin.Com Super Veteran Join Date: Feb 2009 Location: South MS Posts: 3,659	Sounds like, we won't ask questions to hear your lies. __________________ \,,,,/ ROCK ON! HRN4L!

03-30-10, 06:46 PM	#3
CamG BassFishin.Com Veteran Member Join Date: Jan 2010 Location: Superior, NE Posts: 974	Most all places are like this. I just had to pay return shipping on a Curado to be fixed under warranty - almost expect it. Falcon is top notch and their customer service is and has always been great.

03-30-10, 10:15 PM	#4
jooleyen BassFishin.Com Super Veteran Join Date: Sep 2006 Location: Wisconsin Posts: 1,509	That's strange. Reels cost less to ship than rods. I've had two rods replaced by Shimano and they sent them back with free shipping.

03-30-10, 11:49 PM	#5
Bender BassFishin.Com Super Veteran Join Date: Jul 2005 Location: Brighton, MI Posts: 2,414	Hmmm, I would think that if the rod failed under warranty then the failure was their fault of the manufacturer and they should cover the costs. I broke a Fenwick last year and they paid shipping of the new rod to me. I can't remember if I had to pay to ship them back the pieces but it didn't cost much since I was told to cut it down into small pieces to save on shipping.

03-31-10, 12:01 AM	#6
Justin2729 BassFishin.Com Active Member Join Date: Jan 2010 Location: Annville, Kentucky Posts: 342	Shimano hasn't ever made me pay one cent for shipping or any cost. Like bender said its there fault they should pay for everything you did in fact pay for the rod.

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