Tracker Marine Customer Service

MO_CPA · 07-02-12, 03:35 PM

We always hear about terrible customer service stories...well let me tell you about Tracker Marine. I was on vacation last week and my Tracker had, what ended up to be, a simple issue with the wiring. I had a local Mercury authorized (not Tracker) mechanic do the work as I didn't want to lose anytime on the lake. The bill was $200 and it was a Tracker issue (not Mercury). Since my TXW is still under warranty, I called the local Tracker shop and asked if I can be reimbursed. They called corporate and told them my situation...and will be sending me a check in 7-10 days. Amazing. I really appreciate the way Tracker stood behind their product.

bassboogieman · 07-02-12, 04:39 PM

I'm happy to hear you had a good response from Tracker. I think your claim was completey legitimate and Tracker's response appropriate. All-in-all a good thing for you and for you to pass on to others that may consider purchasing a Tracker boat in the future, knowing they honor their warrantiy in circumstances similiar to those which you were in.

nobass · 07-02-12, 06:30 PM

can't complain about that service. glad to hear it was nothing serious and did not mess your fishing time up

bamabassman · 07-02-12, 11:30 PM

fantastic mo. now that is great service.

keithdog · 07-03-12, 07:25 AM

Thats great. Standing behind their product will no doubt keep customers comming back.

07-02-12, 03:35 PM	#1
MO_CPA BassFishin.Com Active Member Join Date: Jun 2011 Location: Ozark, Missouri Posts: 361	Tracker Marine Customer Service We always hear about terrible customer service stories...well let me tell you about Tracker Marine. I was on vacation last week and my Tracker had, what ended up to be, a simple issue with the wiring. I had a local Mercury authorized (not Tracker) mechanic do the work as I didn't want to lose anytime on the lake. The bill was $200 and it was a Tracker issue (not Mercury). Since my TXW is still under warranty, I called the local Tracker shop and asked if I can be reimbursed. They called corporate and told them my situation...and will be sending me a check in 7-10 days. Amazing. I really appreciate the way Tracker stood behind their product. __________________ Whatever you allow is what will continue.

07-02-12, 06:30 PM	#3
nobass BassFishin.Com Super Veteran Join Date: Jul 2003 Location: clarksville, tn, Posts: 1,690	can't complain about that service. glad to hear it was nothing serious and did not mess your fishing time up __________________ the only easy day was yesterday

07-02-12, 11:30 PM	#4
bamabassman BassFishin.Com Premier Elite Join Date: Jan 2008 Location: cedar bluff, alabama Posts: 15,292	fantastic mo. now that is great service. __________________ so many lures, so little time.

07-03-12, 07:25 AM	#5
keithdog BassFishin.Com Premier Elite Join Date: Jul 2006 Location: IN Posts: 8,308	Thats great. Standing behind their product will no doubt keep customers comming back. __________________ Just one more cast, and then some!

07-02-12, 04:39 PM	#2
bassboogieman BassFishin.Com Super Veteran Join Date: Feb 2006 Location: Parkesburg, Pa. Posts: 3,762	I'm happy to hear you had a good response from Tracker. I think your claim was completey legitimate and Tracker's response appropriate. All-in-all a good thing for you and for you to pass on to others that may consider purchasing a Tracker boat in the future, knowing they honor their warrantiy in circumstances similiar to those which you were in.

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