Good Customer Service

[Rebbasser]

Although it took a while, this is good customer service:

Back in December I ordered a Falcon Low Rider spinning rod to use for shakey head worms from a company called Blackhawk Custom Outfitters. It is a MH spinning rod which are not all that common. Anyway, I waited a couple of weeks and when no rod arrived I contacted Blackhawk via email and they responded that the rod was on backorder and was scheduled to be shipped directly from Falcon that day. Well, a couple more weeks passed and still no rod. I contacted Blackhawk via email, and they were both surprised and apologetic that I still had not received the rod and would check into it and keep me posted. Day before yesterday I had a message on my answering machine from a guy at Falcon who said the rod I had ordered was still backordered and that if it was OK with me they would upgrade it to a Cara, which is the top of the line, at no additional cost. Needless to say that was fine with me. I get home from work today and there is a long cardboard tube on the front porch. Sure enough, it is a 6-6 MH Cara spinning rod. Like I said, it may have taken a while, but both Blackhawk Custom Outfitters and Falcon stepped up and did right by me. It is nice to know there are still some companies that care about their customers and will take care of them.