Firearm owners BEWARE

[carolina-rig-01]

first off this post has nothing to do with politics and lets keep it that way. i just want to share a bad experience i had with taurus firearms in hopes that you all will be aware of this and also help spread the word.

about 3 months ago i bought a taurus millennium 9mm. right away it had a problem with light primer strikes, about half of the time the gun wouldn't go off but it would dent the primer. i called taurus and told them the gun was brand new and what it was doing, and they said send it back along with an empty clip and we will fix it as they knew what the problem was. after being without my gun for a few weeks i decided i would call and check on it and see why it was taking so long, i figured since it was a brand new gun they would get it back to me right away. the guy i got on the phone was a total smart a**. he said it was going to take another 3 weeks, when i told him that he was out of his mind and i said they should at least send me some merchandise free of charge to make up for my trouble he said "i can send you a catalog for free" to which i said "what the hell makes you think i will buy anything else from you?" anyways, the gun finally gets returned to me and it looks like they burried it in a bucket of gun oil, i mean it is covered so bad that i tried to open the slide and it slipped out of my hands and almost took the end of my finger with it. it took me forever with a rag to get the oil wiped off to where i could at least handle the gun. yesterday i went out to shoot her and low and behold it has the same problem it had before, not only that but now it is jamming up like every 5th shot. at this point i am pissed and i call taurus and demand to speak with a manager. the manager is just as much of a smart a** as the first guy i dealt with. i told him about the oil on the gun and made sure he was aware that too much oil was just as bad if not worse than no oil at all, and then i told him about the original problem. i told him that i didn't know his gunsmith did to the gun but he sure as hell didn't fix the problem and in fact the gun is now jamming which wasn't a problem before. i also asked why they needed the empty clip sent with the gun and he said "so we can test fire the gun and make sure it's fixed". i told him there is no way they test fired the gun because they would have known that the gun was not only not fixed but developed a jamming issue. instead of offering to stand behind their warranty and try to fix the problem like it should have been fixed in the first place much less offer me some sort of freebies to make up for my trouble, his answer was the most spineless way out. he said just send us the reciept and we will refund your money. now i am glad that i will get my money and even more glad that i won't have that piece of crap anymore (much less ever own another taurus), but i would think he should try and stand behind their product and make it right. anyways maybe i am out of line for being upset but i really feel like taurus has the worst product quality, customer service, warranty, and management of any company in any industry i have ever dealt with. not sure what gun i will go to next, thinking maybe glock or springfield and i don't know if i will go with another 9mm or maybe go with something a little bigger but i promise i will never own another taurus and i will make sure every person i know that is in the market for a handgun will know about this story. ok rant over, carry on.