Loomis Warranty

[tarpon120]

I just had my first experience with Shimano/Loomis warranty and this was not a pleasant experience. Anybody else dealt with them lately?

I know it been a long time since I posted here but I still visit almost every day. I 've been collecting old fishing lures when not working or fishing.

This experience has just left me the feeling that my shimano reels, rods and Loomis products are WORTHLESS.

[skeeter1804]

I had the center of an eyelet of a GL2 fall out last year. I sent it back to them because it was 2 months old and they charged me $50 plus return shipping to fix it. I was not impressed with the service I received. Before I sent it I called and they said they would take care of it, they did but at my expense.

[islandbass]

Not saying this in their defense, but could you shed some light on the details? What happened? How did they mistreat you or mishandle your case?

I don't doubt your claim but I don't think I'd be alone in wanting to know what happened to you. Inquiring minds want to know!

[ZHerman330]

I had a brand new crankin' rod that snapped due to some poor QC. Called them up and told them they needed to make this right. They sent me a label for my old rod and shipped out the updated version of the crucial crankbait rod, free of charge. They did the same for a curado I had problems with. You have to speak to the right people there and don't take no for an answer. Sorry to hear that things didn't go so smoothly for you!

[Bender]

It seems that the Shimano rod warranty is better than the Loomis one. I've been extra careful with my Loomis rods since they changed the warranty a couple years ago because I've heard of problems.

tarpon120, did they ask you to provide proof of purchase for the rod? I read that it was required to even qualify for the $50 return, but several of mine I bought used.

[tarpon120]

Here is where I stand, This is the short version. This rod was bought in January 2011, I think, it was a MossyBack BCR803, pretty sure I got the receipt. My wife and I were fishing two weeks ago, close to my cabin, I went to set the hook and the rod snapped. I think it was somewhere around 12 inches above the reel seat, I didn't measure. After the initial shock and disappointment I said ok I will just send it back, its a warranty claim, no big deal. I call Shimano/Loomis Friday check status, I'm thinking it should be back anytime, and the lady pulls it up in the system and tells me it not a warranty issue, that there where white marks that she called something (I am not comprehending at this point) and it was not their problem. I immediately ask to speak to someone else, this is not possible, and she tells me her supervisor will not be back til Tuesday, I am very upset at this point. I am thinking that I own nothing but Shimano reels, fixing to order a core foy my oldest son for graduation and this is how they handle an issue with a rod. If there was any doubt in my mind that this was not a warranty issue I would have used their $100 no questions asked return. I have never returned a rod or a reel for any reason, and yes I have broke a few which were my fault and I didn't go asking someone to replace it. I did call back and spoke to someone else and he basically said sorry but we will sell you another one for half price, bull.....
I have already spent $40.00 getting it back to you and now another hundred, this will be a $400.00 plus rod with a lousy warranty that will probably break as well, if fished with. I tell him to return my rod as is, so I will never forget this experience, I assume I will charged for that also, another twenty bucks. The point is there is no question in my mind this is a warranty issue and not a consumer problem. I take very good care of all my fishing equipment, much like my old lures except I don't use them.

I will make one more attempt to resolve this issue Monday but I'm not sure it can be resolved on my end. I have really enjoyed my Loomis rods and have not bought another brand reel other than Shimano in more than twenty years. We bought my son a GLX for his sixteenth birthday for a keepsake and now he is questioning the validity of the purchase. Both my sons have been raised on Shimano reels due to my loyalty, my first was a BSM2200FS which I still have. Core was going to be his graduation gift in two weeks. He is in agreement that we can change, but it will take some time, I will be getting some demos to try for now.

This is where I stand. I am going to be selling 20+ reels, curados to cores, several te/gt calcuttas and all my loomis rods, before they break, two generatios worth. I am going to put the loomis in a display case to sit beside my Lures at every NFLCC show I attend so That I can tell this story to every other fisherman possible. This will be my lifeteme warranty/guaranty to Shimano/Loomis. I feel Shimano rod and reel warranty will be handled the same way as they handled my loomis warranty in the future. GLoomis may have been a different company back when, but not now.
To top it all off I was wearing a GLoomis shirt Friday.

I am still Livid

Thanks for allowing me to rant.

[islandbass]

You should go to the TT webpage and talk to bantam1. He is the shimano/loomis rep. Perhaps he can explain their findings as to why the rod broke in laymans' terms. There is a shimano/loomis forum where common folk like us can ask away about anything shimano/loomis. Best of luck. Sorry to hear about your ordeal and I hope they find a way to make it right.

[tarpon120]

Thanks Islandbass for the help, swapped a couple messages with Bantam1 and pretty much got the corporate side, she's been inspecting 20 years. I'm ok that I exhausted my options. Broken rod is being returned. Nobody seemed to care at Shimano, last guy even made the comment that I probably got my money's worth anyway and their too big a corporation for my comments to matter. Guess I'll be starting a new thread when I will have time to respond on reels comparable to what I was using.

Boy did I learn a lesson, too many eggs in one basket.