Great product and GREAT support

HuckFinn · 11-04-05, 12:06 PM

Hi Folks,
I just wanted to let you all know about a really good company and a great product.
About 3 or 4 weeks ago while fishing at Round Valley in New Jersey, my son and I decided to go for some food. I got lazy and did not break down his fly rod. Coming out of the parking lot someone cut in front of me and I hit the breaks and the rod hit the windshield, breaking the top inch or so.
Emailed, Temple Fork Outfitters, to see if they could fix it. I did not have the receipt or the warranty card. Roger sent me an email back, told me to send in the rod with 25 dollars and they would take care of it.
A week later the rod was returned, the whole top section had been replaced. They also sent hats and decals.
Just wanted to let you all know about a company that stands behind it’s product, even when the break was caused by me.
They also have the rod in size that I have been looking for for about a year

http://www.templeforkflyrods.com/

Rebbasser · 11-04-05, 02:41 PM

Ain't it great to find a company that takes care of their customers?

lizardsrule · 11-05-05, 10:14 PM

Stick with them, if they offer that kind of service, then you'll be happy for a long time.

Lizards

pig n jig · 11-06-05, 07:02 PM

If I fly fished, I would consider buying their product solely on the fact they stand behind their product.I try to let people know as you have done.Thanks, for sharing your experience with us, P N J

HuckFinn · 11-07-05, 04:13 PM

Check their web site they have some great looking spinning rods. I will be placing an order in a few days for one of them

Fishing4Soup · 11-07-05, 04:48 PM

ya cabela's is like that too. They forgot about my fly rod i ordered for my 15th bday last week and it was a $135 combo and my dad emailed them back and now im getting at least $300 in the rod and real along with the spool and a free rod case.

JB · 11-07-05, 04:52 PM

public goodwill goes a long way when a customer is treated right by a co.
I know denny and me fished this summer and he accidently stepped on a spinning reel and broke a bearing in the very middle that looked pressed in, called or emailed the co. and they sent him a new one!
Ya can't beat customer satisfaction like that, it will keep him going back and getting more of their gear I would imagine.

HuckFinn · 11-13-05, 09:07 AM

JB,
What company made the reel?

11-04-05, 12:06 PM	#1
HuckFinn BassFishin.Com Active Member Join Date: Jul 2005 Location: Ledgwood NJ Posts: 204	Great product and GREAT support Hi Folks, I just wanted to let you all know about a really good company and a great product. About 3 or 4 weeks ago while fishing at Round Valley in New Jersey, my son and I decided to go for some food. I got lazy and did not break down his fly rod. Coming out of the parking lot someone cut in front of me and I hit the breaks and the rod hit the windshield, breaking the top inch or so. Emailed, Temple Fork Outfitters, to see if they could fix it. I did not have the receipt or the warranty card. Roger sent me an email back, told me to send in the rod with 25 dollars and they would take care of it. A week later the rod was returned, the whole top section had been replaced. They also sent hats and decals. Just wanted to let you all know about a company that stands behind it’s product, even when the break was caused by me. They also have the rod in size that I have been looking for for about a year http://www.templeforkflyrods.com/ __________________ Stay Safe Fish Often Huck New Jersey: Where the Weak are Killed and Eaten

11-04-05, 02:41 PM	#2
Rebbasser BassFishin.Com Premier Elite Join Date: Jun 2003 Location: San Antonio, TX Posts: 10,141	Ain't it great to find a company that takes care of their customers? __________________ It's happened to the best of them: John 21:3

11-05-05, 10:14 PM	#3
lizardsrule BassFishin.Com Premier Elite Join Date: Sep 2003 Location: Saint Augustine, FL Posts: 7,374	Stick with them, if they offer that kind of service, then you'll be happy for a long time. Lizards __________________ There are three types of Snakes I hate 1. Live Snakes 2. Dead Snakes 3. Sticks that look like Snakes. And Gators too!

11-07-05, 04:13 PM	#5
HuckFinn BassFishin.Com Active Member Join Date: Jul 2005 Location: Ledgwood NJ Posts: 204	Check their web site they have some great looking spinning rods. I will be placing an order in a few days for one of them __________________ Stay Safe Fish Often Huck New Jersey: Where the Weak are Killed and Eaten

11-13-05, 09:07 AM	#8
HuckFinn BassFishin.Com Active Member Join Date: Jul 2005 Location: Ledgwood NJ Posts: 204	JB, What company made the reel? __________________ Stay Safe Fish Often Huck New Jersey: Where the Weak are Killed and Eaten

11-06-05, 07:02 PM	#4
pig n jig BassFishin.Com Super Veteran Join Date: Jul 2005 Location: Avoca, NY Posts: 3,508	If I fly fished, I would consider buying their product solely on the fact they stand behind their product.I try to let people know as you have done.Thanks, for sharing your experience with us, P N J

11-07-05, 04:48 PM	#6
Fishing4Soup BassFishin.Com Active Member Join Date: Nov 2005 Location: Fairport, NY Posts: 278	ya cabela's is like that too. They forgot about my fly rod i ordered for my 15th bday last week and it was a $135 combo and my dad emailed them back and now im getting at least $300 in the rod and real along with the spool and a free rod case.

11-07-05, 04:52 PM	#7
JB BassFishin.Com Premier Elite Join Date: Mar 2005 Posts: 8,655	public goodwill goes a long way when a customer is treated right by a co. I know denny and me fished this summer and he accidently stepped on a spinning reel and broke a bearing in the very middle that looked pressed in, called or emailed the co. and they sent him a new one! Ya can't beat customer satisfaction like that, it will keep him going back and getting more of their gear I would imagine.

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